Client Guidelines

Keeping you safe

At Nova, we want our clients to feel comfortable and safe while utilizing our addiction treatment services.


  • Clients are expected to respect staff, other clients, the facility and our property.
  • Hostile or disrespectful behavior will not be tolerated.


  • All able clients will contribute to keeping the Nova facilities clean by completing assigned light chores, including vacuuming, dusting, sweeping and making their beds.
  • Clients also help with food preparation and dishwashing.


  • There are no telephones in client bedrooms. Rather, there are two pay phones that can be used for incoming and outgoing calls at designated times.
  • Cell phones, iPods (or other mp3 players), computers, electronic games and musical instruments are not allowed during the inpatient treatment program.

Family Updates:

  • Family members can call after the seventh day of residential treatment during set times.
  • Prior to the seventh day, they can contact the client’s counselor if there are questions or concerns.
  • Clients do not have access to email but can receive postal mail after the first day of admission.

Health Concerns:

  • Upon request, Nova will transport clients to local medical services for an illness or other health concerns which may arise after admission.


  • All clients undergoing residential addiction treatment must remain at the Nova facility 24 hours a day.
  • We do transport clients to outside Alcoholics Anonymous and Narcotics Anonymous meetings in the evening according to the schedule.
  • Clients can also go to church on Sunday mornings via the Nova van.


  • If a client is subject to legal issues upon admission, court dates may be postponed until after addiction treatment has been completed.


  • All medications must be reviewed and approved by Nova staff prior to entering the facility.
  • Tobacco cigarettes are allowed during treatment. Electronic cigarettes are not allowed.
  • Smoking is only allowed within the designated outdoor smoking area.
  • Chewing tobacco is not allowed within the facility.

Personal Belongings:

For clients using our residential inpatient addiction treatment services, we recommend bringing the following:

  • Clothing for seven days.
    • There are laundry facilities to use onsite, free of charge.
  • Personal hygiene items.
    • No alcohol-based products or aerosol cans are allowed.
    • Razors are allowed.
  • One month’s supply of Nova-approved medications.
  • View complete list of what to bring and what to leave at home 


  • No animals are allowed on the Nova property.
  • Friends or family should not bring pets to Nova during visiting hours.


  • All Nova clients are expected to abide by the highest standards of safety.
  • We have a zero-tolerance policy regarding violence of any kind.


Other guidelines: